BPO Assistant Quality Manager - Alabang

We need an Assistant Quality Manager in Alabang to start working ASAP. onsite, and on shifting schedules.

Responsibilities

• Financial assessments and revenue health.
• Process Management: Ensure adherence to the quality framework for the existing scope and deploy the framework for any new ramp-ups. identify the internal pain areas in client processes and build robust controls around them
• Process Control & Verification: Deploy and monitor process verification methods (transaction monitoring). Establish control measures in the processes to achieve process stability and consistent delivery. Establish quality measurement methods and ensure scores are improved.
• Client Management Relationship: Participate in engagement reviews with clients to provide quality specific performance reports. Analyze customer complaints, conduct root cause analysis, and take corrective actions.
• Process Institutionalization: Conduct engagement-spec...