BPO Campaign Manager

Role offers you:

• The opportunity to manage and grow a 150-seat outbound sales team to achieve and exceed performance targets.
• Support the Team Leaders with coaching, guidance, and mentorship to meet campaign expectations.
• Use excellent interpersonal and communication skills to build and manage client relationships, manage client expectations and deliverables through consistent engagement with the key stakeholders.
• Work closely with Senior Management to ensure campaign reporting is compiled and submitted at the desired intervals.
• Initiate employee incentives to drive performance in the operation.
• Continually review internal systems, procedures, and processes to ensure resource and operational efficiency, and make appropriate recommendations for changes.
• Oversee quality control and other compliance applicable to the client and local legislation.
• Work closely with QA to ensure quality is never comprised, an...