BPO Group Leader - Operations & Partner Excellence

Trip.com is seeking a Group Leader - BPO Support in Kuala Lumpur to drive operational excellence and performance across its global BPO partner network. The role involves monitoring performance metrics, managing partner relations, supporting recruitment across BPO sites, and delivering data-driven insights. Candidates should have over 3 years of experience in BPO operations, along with strong analytical, organizational, and communication skills. This position offers a dynamic work environment and opportunities for professional growth.
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