Bpo Lead

DescriptionThe Lead ensures that all processes are executed in a timely and efficient manner through effective team supervision.
The primary purpose of this role is to drive account resolution and ensure accurate reconciliation of outstanding patient balances.Key Responsibilities:- Led and supervised Revenue Cycle teams, ensuring performance aligned with KPIs, quality, and productivity standards.
- Managed billing, collections, and account resolution processes, ensuring compliance and a positive customer experience.
- Oversee billing, collections, and cash reconciliation activities to ensure accuracy, timeliness, and revenue optimization.
- Analyzed trends, identified issues, and communicated effectively with internal and external stakeholders.
- Ensured compliance with coding standards (CPT, HCPCS, ICD-10) and payer/government regulations.
- Strengthened team performance through leadership, decision-making, and execution of multiple projects.General Knowledg...