BPO Operations Leader, Banking | QC

Start Date: ASAP

Work Location: Quezon City

Work Arrangement: 100% Onsite

Job Description:

• Must have Bachelor’s degree
• Must have 8 to 10 Years of banking operations experience
• Min 6 years Senior leadership experience in Banking contact center ops UK/US
• Experience in banking customer service preferred Experience of having managed team of agents with a span of 50 FTE
• Ability to build & motivate teams
• Understanding of regulatory guidelines/ laws applicable in banking industry
• Ability to manage Client escalations and Client relationships Excellent oral and written communication and listening skills.

Responsibilities:

• Managing customer servicing process on a day-to-day basis
• Independently resolve outstanding issues and communicate/escalate proble...