BPO Operations Manager for HR & Accounting Accounts

Key Responsibilities

• Manage and mentor the operations team, fostering a collaborative, high-performance culture through regular training and performance evaluations.

• Develop and implement innovative strategies to enhance operational effectiveness and proactively resolve process bottlenecks.

• Oversee the allocation of manpower, hardware, software, and office space to ensure uninterrupted business continuity.

• Analyze Key Performance Indicators (KPIs) to assess operational health and interface with stakeholders regarding Service Level Agreements (SLAs).

• Coordinate with procurement, inventory, and warehouse departments while maintaining strong relationships with external vendors.



Basic Qualifications

• Bachelor’s/College Degree in any field.

• Minimum 5 years of experience in Service Delivery Management within a PEO (Professional Employer Organization) setting.

• Proven history as an Operations Manager, ideally...