BPO Operations Manager for HR & Accounting Accounts

WHR Global Consulting

Hybrid - Muntinlupa 5-10 Yrs Exp Bachelor Full-time

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Job Description

Employee Recognition and Rewards

Commission, Performance Bonus, Incentives

Government Mandated Benefits

13th Month Pay

Insurance Health & Wellness

Health Insurance

Company Equipment

Professional Development

Job Training

Key Responsibilities

• Manage and mentor the operations team, fostering a collaborative, high-performance culture through regular training and performance evaluations.
• Develop and implement innovative strategies to enhance operational effectiveness and proactively resolve process bottlenecks.
• Oversee the allocation of manpower, hardware, software, and office space to ensure uninterrupted business continuity.
• Analyze Key Performance Indicators (KPIs) to assess operational health and interface with stakeholders regarding Servi...