BPO Operations Manager — Performance & Client Delivery

Teleperformance is looking for an Operations Manager in Cape Town, South Africa, to oversee the quality standards for their campaign. The successful candidate will have 2-3 years of experience in operations management within the BPO sector, a proven record in contact center management, and will be responsible for fostering a positive work environment among staff. Responsibilities include analyzing service agreements, conducting performance reviews, and implementing best practices to enhance operations.
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