BPO Performance & Vendor Relations Lead

Delivery Hero is seeking a BPO Operations Analyst in Kuala Lumpur, Malaysia. The candidate will monitor performance against SLAs and KPIs, providing insights and collaborating on corrective actions with vendors. Qualifications include 1-2 years in BPO operations, fluency in English, and proficiency in Google Workspace. The role requires strong communication and data analysis skills. Join a fast-moving environment and help drive service quality and operational efficiency.
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