Job Description
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
Position Overview
The Team Leader – Financial Account is responsible for managing, coaching, and developing a team of customer service or back-office associates handling financial products or services (e.g., banking, payments, lending, collections, insurance). The role ensures the team meets performance targets for accuracy, compliance, quality, productivity, and customer satisfaction while maintaining strict adherence to financial regulations and security standards.
Required schedule availability: Monday‑Friday 7:00 am to 7:00 pm (Central Time); overtime during evenings and Saturdays may also be required based on business needs.
Basic Qualifications
- 2 Year experience as a SME or higher in a contact center...