BPO | Team Lead - Retail Account

Overview

We are seeking a highly skilled and motivated Team Lead to join our team. The successful candidate will be responsible for supervising a team of agents, driving performance, and ensuring operational excellence. This role involves coaching, mentoring, and motivating team members to meet business objectives while maintaining high-quality service standards. The ideal candidate will have proven leadership experience, strong communication and problem-solving skills, and the ability to thrive in a fast-paced environment.

Responsibilities

• Supervise a team of agents, drive performance, and ensure operational excellence.


• Coach, mentor, and motivate team members to meet business objectives while maintaining high-quality service standards.

Qualifications

• Undergraduate or College Graduate


• At least 2 years of proven experience as a Team Lead ...