Branch Customer Service Manager

Hire Resolve's client is seeking a motivated and experienced Branch Customer Service Manager to join their team at their Gauteng branch in the furniture industry. The successful candidate will be responsible for managing the customer service operations for their branch, ensuring a high level of customer satisfaction and efficient communication with clients.

Responsibilities

• Manage a team of customer service representatives to deliver exceptional service to clients.
• Develop and implement customer service policies and procedures to streamline operations and improve customer satisfaction.
• Resolve customer complaints and inquiries in a timely and professional manner.
• Monitor customer feedback and implement improvements to enhance the overall customer experience.
• Collaborate with internal departments, such as sales and production, to ensure seamless communication and coordination of services.
• Provide training an...