Business Analyst (Microsoft Dynamics 365)

Job Description

Business Analyst (Microsoft Dynamics 365 CRM)

We are looking for an experienced Business Analyst with 4-7 years of relevant experience to manage Business-As-Usual (BAU) support, governance, and continuous improvement for a Customer Feedback Management System built on Microsoft Dynamics 365. This role will ensure system stability, performance, and effective utilisation while supporting digital service delivery and operational excellence.

• Government Project
• Up to $9000/month
• AWS + up to 21 ALs

Key Responsibilities

• Oversee day-to-day BAU operations of the CRM platform, ensuring system availability, performance, and reliability
• Act as the primary point of contact for business users on system issues, service requests, and enhancement requests
• Manage and prioritise incidents, service requests, and change requests in accordance ...