Business Analyst - Retail Banking

Description

As a Business Analyst, your role is responsible for bridging business stakeholders and technology teams to deliver effective CRM solutions. You will leverage strong techno-functional expertise in retail banking and servicing journeys, along with an understanding of regional (Middle East) regulatory and customer requirements, to support strategic CRM and digital transformation initiatives.

Key Responsibilities

• Lead business and functional analysis for CRM initiatives across branch, contact centre, and assisted digital journeys, ensuring requirements reflect real operational workflows and customer servicing needs.
• Translate complex business, regulatory, and operational requirements into clear CRM functional flows, data mappings, and system behaviours, supporting accurate and scalable solution design.
• Own the end-to-end requirement lifecycle for CRM features, from initial discovery and impact analysis through to UAT s...