Business Analyst (Telco Expereince)

Job Description

The Business Analyst will deliver end-to-end business analysis services, working closely with stakeholders to understand business needs, processes, and systems. The role focuses on translating requirements into clear, actionable solutions, improving efficiency, and supporting digital and intelligent transformation initiatives.

A key aspect of this role is working on applications and modern digital platforms, including exposure to AI-enabled or automation-driven solutions.

Key Responsibilities

• Gather, analyse, and document business and functional requirements
• Work with stakeholders to understand business processes, pain points, and opportunities
• Facilitate workshops, JAD sessions, and ideation sessions (including AI-driven solutions where applicable)
• Develop process maps (as-is/to-be), user journeys, and business workflows
• Perform GAP analysis and process optimisation
• Suppor...