Business Consulting - Product Support

EY · Bangkok, Bangkok, Thailand

Location

Bangkok

Job Type

Full-time

Posted

June 16, 2026

Job Description

Job Title: Product Support Consultant

Role Overview
The Product Support Consultant supports day-to-day product operations by handling product-related issues, coordinating with technical teams, and ensuring stable product performance and customer satisfaction.
Key Responsibilities
Provide operational support for digital products and platforms

Analyze and triage product issues, defects, and enhancement requests

Coordinate with Engineering, QA, and IT teams for issue resolution

Support release activities, UAT, and post-release monitoring

Maintain product documentation, FAQs, and support knowledge base

Track incidents, defects, and service requests through ticketing tools

Prepare product performance and issue reports for stakeholders
Qualifications & Skills
Bachelor’s degree in IT, Engineering, Business, or related field...
        

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