Business Consulting - Product Support Manager

EY · Bangkok, Bangkok, Thailand

Location

Bangkok

Job Type

Full-time

Posted

June 20, 2026

Job Description

Job Title: Product Support Manager

Role Overview
The Product Support Manager oversees product support operations and ensures product stability, service quality, and continuous improvement across platforms.
Key Responsibilities
Lead product support teams and define support operating models

Own product incident management, escalation, and resolution

Collaboration with Product Owners and Engineering on backlog prioritization

Define SLAs, support KPIs, and service performance reporting

Drive root-cause analysis and preventive actions

Oversee release readiness and post-deployment reviews

Manage stakeholder communication for product issues and risks
Qualifications & Skills
7–12 years of experience in product or application support roles

Strong leadership and stakeholder management skills

Experience ...
        

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