Business Growth and Client Experience Associate

Key Responsibilities

Sales Development & Lead Qualification

• Review, research, and qualify incoming leads from multiple channels.
• Engage prospects through email, phone calls, LinkedIn, and other outreach methods.
• Conduct initial discovery conversations to understand customer requirements.
• Drive prospects toward product trials, demos, and further engagement.
• Schedule qualified meetings and demos for the Sales team.
• Maintain accurate lead records, activities, and follow-ups within the CRM.

Activating & Onboarding Customers/Projects

• Prepare internal reports, tracking sheets, and customer status updates.
• Onboard customers & onboard projects on internal tools.
• Track Usage of Customers on internal tools.
• Communicate with other CS Specialists and Sales team members.
• Support Zoho CRM hygiene

Required Skills & Qu...