Business Process Optimization Lead

Manager, Support and Business Operations

📍 Location: Bengaluru, Karnataka, India (Hybrid)

🏢 Industry: Personal Care Product Manufacturing

💼 Work Setting: Hybrid

An experienced operations leader is sought to oversee support functions and business operations while driving efficiency, service excellence, and continuous improvement. This role combines technical expertise, operational leadership, and strategic planning to enhance customer experience, optimize workflows, and deliver measurable business outcomes.

Key Responsibilities

Team Leadership

• Lead, mentor, and develop support and operations teams.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Guide technical teams and oversee operational initiatives.

Operational Management

• Manage day-to-day support operations and ensure effective issue resolution.
• Develop an...