Location
Singapore
Job Type
Full-time
Posted
June 05, 2026
Job Description
Job Summary
We are looking for a CRM Process Specialist (D365 CRM / SAP Integration) to support the implementation, optimization, and digitalization of customer-facing business processes across regional operations. This role will focus on Microsoft Dynamics 365 CRM projects while working closely with the internal SAP S/4HANA team to ensure smooth integration between CRM and ERP business processes.
Responsibilities
- Gather, analyze, and document business requirements related to Microsoft Dynamics 365 CRM projects.
- Configure and support D365 CRM functions and workflows based on business and operational requirements.
- Support the digitalization and optimization of sales, customer service, and related business processes.
- Conduct system testing, user training, go-live support, and post-implementation enhancement activities.
- Prepare project documentation including business requirem...