Business Support Assistant - Operational Reporting

Job Req Number:
Time Type: Full Time

Business Support Assistant is responsible for Control Tower Commercial related activities such as – providing freight rates for spot quotation, assist sales team in management of awarded shipments and generation / submission of reports directly to the customers. He / She must ensure the highest quality of service for control tower processes which includes compliance to KPI – Quality, Timeliness and Utilization / Productivity. He / She is expected to proactively communicate issues identified with the process and provide improvement suggestions. He/ she should support the team leader in meeting the KPIs and comply to directives.

Key Tasks & Deliverables

• This position is established for managing account related activities for Corporate, Ocean & Air Freight to achieve agreed service levels that includes:
  • Rule based working along global standards.
  • Readiness of mind, concentrated/accurate/rel...