Location
parañaque
Job Type
Full-time
Posted
June 17, 2026
Job Description
Job Req Number:
Time Type: Full Time
Position: BSS Control Tower BSA – Financial Services
Department / Location: MNL ISSC - Business Support Services Control Tower
Line Reporting: Business Support Services CT – Team Leader
The Business Support Assistant is responsible for Control Tower Billing activities related updating and issuance of billing to the customer and/or cross trade partner. They must ensure the highest quality of service which includes compliance to KPI – Quality, Timeliness and Utilization / Productivity. They are expected to proactively communicate issues identified with the process and provide improvement suggestions.
Key Tasks & Deliverables
- Billing Support - Bill shipments according to the SOP.
- Complete all shipments pulled in the daily workload due for billing on a daily basis.
- Report irregularities as per SOP and Global KPI. Perform proper escalation when necessary.
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