Business Support Specialist

The Business Support Specialist is responsible for direct communication with the customer and various departments within the business to support end‑to‑end customer master processes, service orders, and portal management.

This role is an on‑site position located in Petaling Jaya.

In this role, you will have the opportunity to:

• Manage customer and internal stakeholder queries, especially Service Order and part replacement from order entry to product delivery to attain customer and stakeholder satisfaction within the stipulated Service Level Agreement (SLA) by the business.
• Collaborate and communicate across functional teams such as sales, finance, distribution, and manufacturing to support customer requirements and manage disputes involving orders by engaging internal stakeholders and processing credit/debit notes accordingly.
• Manage the Sales Incentive Plan (SIP) across all Business Units by following the standard work and align...