BUSINESS SYSTEM ANALYST - IVR & CONTACT CENTER

E-Solutions · Toronto, Ontario, Canada

Location

Toronto

Job Type

Full-time

Posted

March 15, 2026

Job Description

Job Title: Business Systems Analyst – IVR & Contact Center
Location: Toronto - Hybrid - Fulltime
Key Responsibilities:

Business System Analyst with IVR and Contact Center knowledge

Technical – Java API and Data Management understanding.

Strong understanding of IVR technologies (, Genesys Cloud, Cisco IVR, NICE, Amazon Connect).
Experience with integration with contact center systems and Call flows
Proficiency in process mapping, requirements gathering, and stakeholder management.

Familiarity with tools such as JIRA, Confluence, and MS Visio.

Excellent communication and documentation skills.

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