CAA Insurance Customer Support Associate

Join CAA Insurance as a Customer Support Associate to enhance client satisfaction through effective communication and support for policyholder inquiries.

In this role, you will support the Insurance Sales and Service team by responding to inbound calls and assisting with technical inquiries related to CAA Connect and CAA MyPace. You will help collect data for reporting while contributing to various departmental initiatives. Candidates should possess strong communication abilities and a commitment to providing high-quality service.

Key Responsibilities:
• Answer calls from CAA Insurance policyholders effectively
• Provide support for CAA Connect and MyPace inquiries
• Collect data for departmental reporting and insights
• Engage in projects that enhance departmental outcomes
• Achieve Key Performance Indicators related to service quality

Requirements:
• Completed post-secondary education, University preferred
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