Job Description
The Cabin Experience Manager is responsible for overseeing the efficient and effective operation of the Cabin and Bunker Experience; including all aspects of the Concierge Department to ensure that all needs of the guest’s are met by providing flawless, uncompromised, and personalized service.
Essential Functions:
Oversees the Concierge program for the Cabins and Bunker Experience, including staffing, scheduling, and daily assignments, to include: requests for specific services, providing needed information, and coordinating arrival, housekeeping, and all operational needs to meet the guest's expectations. Ensure team members presents an image of excitement, enthusiasm, and outgoing personality while being able to project a professional appearance Ensure the ordering of products, turndown service, cleaning, laundering, and repairing guests' clothing and other items, sending and receiving packages and amenities. Handles billing througho...