Job Description
Overview
Location: Angeles City, PH
MCI is a tech-enabled business services company delivering Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across multiple industries. Our contact centers use both on-site and remote agents to enhance customer journeys, drive scalability, and reduce costs. We offer opportunities for continuous learning and development and are building a globally expanding organization.
Role
We are looking for Call Center Agents to join our rapidly growing team. You will handle inbound phone interactions with residential and business customers, manage the customer experience, and educate and up-sell customers on products and services. Both full-time and part-time options are available, with multiple shifts and scheduling options.
Responsibilities
- Handle inbound and outbound contacts in a courteous, timely, and professional...