Call Center Agent/ CSR

Job Responsibilities

• Respond to customer inquiries promptly through phone, email, chat, or social platforms.
• Provide accurate information regarding products, services, policies, and procedures.
• Resolve customer complaints efficiently and Escalate complex cases when necessary.
• Process orders, returns, exchanges, and account updates.
• Maintain customer records by updating account information in the system.
• Follow communication scripts, guidelines, and best practices.
• Identify customer needs and suggest appropriate products or services.
• Meet or exceed performance metrics such as response time, resolution time, and customer satisfaction scores.

Qualifications;

• College Undergraduate (not student) or College Graduate
• with or without experience
• Strong communication skills