Call Center Agent / Customer Service Representative

Department

Sales

Reports To

Sales Supervisor

Job Summary

We are seeking a motivated and target-driven Call Center Agent with experience in cleaning, technical services, or facility management. The candidate will make outbound calls, generate leads, promote our services, and achieve sales targets while providing excellent customer service.

Key Responsibilities

• Make outbound calls to prospective and existing clients.
• Explain services, pricing, and benefits clearly.
• Understand client requirements and recommend appropriate solutions.
• Achieve daily, weekly, and monthly sales targets.
• Maintain accurate records of calls, leads, and follow-ups in CRM.
• Handle client objections professionally and close sales.
• Coordinate with the operations team for service delivery.
• Provide prompt responses to client inquiries and complaints.

Salary & Benefits

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