Call Center Agent

Responsibilities

• Handle incoming calls.
• Provide accurate information about services, or account details.
• Resolve customer concerns, complaints, or service-related issues.
• Process account updates, requests, and transactions as needed.
• Document all customer interactions in the system.
• Escalate complex cases to supervisors or specialized departments.
• Follow company policies and maintain customer confidentiality.

Qualifications

• HS Graduate or College Graduate
• strong communication skills