Call Center Agent

Responsibilities

• Answer inbound customer calls and provide prompt, accurate, and helpful assistance.
• Handle customer inquiries, complaints, and issues in a professional and courteous manner.
• Maintain and update customer records in the database.
• Provide information about products, services, policies, and others.
• Resolve customer complaints or issues, escalate when necessary, and ensure follow-up actions are taken.
• Meet or exceed performance targets, including call quality, response time, and customer satisfaction.
• Document and log customer interactions, transactions, and details of complaints or concerns.
• Adhere to company guidelines, procedures, and scripts during customer interactions.
• Collaborate with team members and other departments to address customer needs.
• Continuously improve knowledge of company products, services, and policies.
• Participate in training and development...