Call Center Agent

• Answering calls: Take inbound calls and provide accurate answers to customer questions
• Problem-solving: Identify customer needs and concerns, and research solutions
• Making sales: Recommend products and services based on customer needs
• Processing orders: Take orders, process returns, and complete transactions
• De-escalating situations: Calmly assist customers who are dissatisfied
• Training new employees: Help train new employees and share customer service policies
• Building relationships: Create and maintain relationships with customers and clients
• Using technology: Use internal software, databases, and scripts to help with calls

Fit to work