Call Center Agents at HCS Affiliates Group

Confidential · Kenya, Kenya, Kenya

Location

Kenya

Job Type

Full-Time

Posted

June 15, 2026

Job Description

Job Description
HCS Affiliates Group, is a one-stop human resources and management consultancy organization, headquartered in Nairobi, Kenya.

Call Center Agents
Our client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit Call Center Agents ,who will be a key point of contact between the company and their customers.

The main task is to coordinate live rider operations and ensure daily performance against a range of KPIs.
Location: Preferred candidates should be residing along Waiyaki Way.

PRIMARYRESPONSIBILITIES:
Monitor, anticipate and manage the live operation to ensure a great user experience.

Manage real-time fleet capacity.

Lead the communication with the fleet for ongoing orders.

Give structured and action able daily feedback to the ops managers.

Ensure a smooth operation by coordi...
        

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