Call Center Customer Service Manager

Genuine Parts Company · Plainfield, Indiana, United States

Location

Plainfield

Job Type

Full time

Posted

July 02, 2026

Job Description

  Job Description 
 The Call Center Customer Service Manager will manage and work with a team of Call Center Representatives. This manager will work directly with the Customer Service Representative on scheduling, attendance and ongoing workflow for the department. Manager will communicate regularly with the Director of Customer Service along with other departments within the Balkamp organization, DC Service Centers - managers and staff. This position will be involved in all facets of Customer Service, requiring an excellent ability to develop and maintain strong vendor and customer relationships. Equally important will be strong internal communication and collaboration skills.
  Responsibilities 
  Report and communicate effectively across the organization.
  Effectively manage customer issues, working directly with suppliers and/or other departments as necessary to resolve problems.
  Provide ongoing feedback to Customer Servic...
        

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