Call Center Customer Service Representative

About the Company Our client is US MNC. They are looking for Customer Care Representative - Associates. The ideal candidate loves talking to people and proactively solving issues. About the Role You will be responsible for converting customers into passionate evangelists. Responsibilities Adhere to defined processes, compliance standards, and quality benchmarks while maintaining accuracy and completeness. Handle inbound calls to support US-based shippers with queries related to bookings, account setup, quotes, and shipment status. Provide end-to-end customer support by resolving inquiries efficiently while ensuring a high-quality customer experience. Assist customers with bookings, account creation, and basic onboarding processes as defined as guidelines. Address complaints and service issues with a focus on first-call resolution and customer satisfaction. Manage and track customer cases, ensuring timely follow-ups and closure within agreed SLAs. Identify potential service failures and...