Call Center / Customer Service Specialist 5

Description:



Summary: The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the clientÂ's issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both. Job Responsibilities: * Approve the resolution of customersÂ' service or billing complaints by authorizing activities such as exchanging merchandise, refunding money, and adjusting bills. * Act as escalation point for clients/customers. * Approve the referral of unresolved customer grievances to designated departments for further investigation. * Review, monitor and audit records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. * O...