Job Description
Dialer Operations Specialist
Call Center Systems and Performance Optimization
We are seeking an elite Dialer Operations Specialist who understands call center dialers at a technical, strategic, and performance level. This is not a basic admin role. This position is for someone who lives and breathes dialing systems, understands how every variable affects contact rates and cost, and can run a dialer operation with precision.
We operate in a metrics-driven environment where DID health, burn rates, answer rates, connect ratios, carrier performance, and campaign efficiency are tracked to the decimal. If you only “know how to use” a dialer, this role is not for you. We are looking for someone who knows how to engineer outcomes through the dialer.
This role is critical to revenue performance.
Key Responsibilities
Dialer Strategy and Optimization
• Design and manage outbound dialing strategies across power, predictive, preview, and blended campaigns