Call Center Employee

LMW, on behalf of its client in the banking sector is looking for a Call Center Employee to join their team.

The role's key responsibilities are as follows:

• Provide customer support via telephone, email, and online chat regarding banking products and services.
• Process and execute banking transactions in accordance with internal procedures.
• Assist customers with e-banking and mobile banking services.
• Handle card cancellation requests due to loss or theft.
• Manage and register customer requests across the full range of banking products and services.
• Resolve customer inquiries and provide appropriate solutions.
• Handle customer complaints and ensure timely issue resolution.
• Collaborate with internal departments to effectively address customer needs.
• Inform existing and prospective customers about available banking products and services.
• Promote banking and insur...