Job Description
Roles & Responsibilities
(Defines the prime focus areas of the job)
Patient Care Management
Receive patients with warmth and provide a comfortable atmosphere for assessment and
treatment.
Provide info related to services and tariff to the patients.
Orients and educates patients and their families by explaining the care plans and other
information relating to the treatments.
Pre and post-counseling for the patients undergoing the treatment plans if required.
Address and resolve patient complaints and concerns promptly and effectively.
Understand and action accurate data entry on a daily basis
Handling Appointments
Understand the CRM platform
Comprehend detailed nuances around therapist availability and accordingly block
appointments
Monitor delivery of care by documenting; identifying progress toward desired care outcomes;