Location
dubai
Job Type
Full-time
Posted
June 10, 2026
Job Description
Overview
Meraki Education is looking for enthusiastic and customer-oriented individuals to join our call center team. The role involves handling inbound and/or outbound calls, assisting families interested in admissions at our school, with their queries, resolving issues, and ensuring parent satisfaction while following company policies and procedures.
Responsibilities
- Answer inbound calls from families promptly and professionally
- Make outbound calls towards new leads, follow-ups to existing parents, collecting feedback from existing parents
- Handle parent inquiries, complaints, and requests with accuracy and empathy
- Provide detailed information about the school, its processes & upcoming events/activities
- Record & update details of all interactions in the CRM
- Escalate complex issues to senior team members & refer cases to specific teams depending on case history
- Achieve daily/weekly/monthly call ha...