Location
dubai
Job Type
Full-time
Posted
June 14, 2026
Job Description
We are looking for aCall Center Manager to oversee the daily operations of our customer service team and ensure service excellence across all touchpoints. Your mission will be to drive team performance, ensure KPIs are met, and maintain a high standard of customer interaction and satisfaction.
The ideal candidate is a professional with proven experience in managing contact center teams, resolving escalations, and motivating staff. You should be results-oriented, highly organized, and a natural communicator who thrives in fast-paced, customer-driven environments.
If you're ready to lead by example and deliver exceptional customer support outcomes—read on.
Key Responsibilities Core Functions- Supervise day-to-day call center operations, ensuring service level agreements (SLAs) and quality standards are consistently met.
- Monitor call queues, handle escalated issues, and step in to support agents when necessary.
- Conduct re...