Job Description
**Job Title: Call Center Manager - Latam****Location**:Remote (CST Timezone)**Working Schedule**: Monday - Friday, 11:00 AM to 07:00 PM CST (Need to have staggered hours to have weekend call coverage)**Key Responsibilities**:**Team Leadership and Management**:- Lead and inspire a team of call center representatives to achieve performance targets and sales goals.
- Conduct regular performance evaluations, provide constructive feedback, and implement improvement plans as needed.
- Cultivate a positive and collaborative work environment that fosters individual growth and team success.
**Sales Training and Coaching**:- Develop and implement comprehensive sales training programs to equip team members with the skills and knowledge necessary for success.
- Provide ongoing coaching and support to representatives, including effective objection-handling techniques and critical thinking skills during customer interactions.
- Monitor calls regularly to deliver real-time feed...