Call Center Operations Manager

Great Day Improvements · Bensenville, Illinois, United States

Location

Bensenville

Job Type

Full-time

Posted

June 09, 2026

Job Description

Overview
Great Day Improvements - Call Center Operations Manager
We are seeking a Call Center Operations Manager to join our team. This strategic role will be responsible for delivering actionable insights through reporting and analysis, and for leading cross-functional projects that enhance call center performance, efficiency, and service quality.The ideal candidate will bring a data-driven mindset, strong project management capabilities, and experience working in or supporting call center environments. This role is critical to optimizing performance and aligning operational initiatives with broader business goals.
Locations: Onsite or Hybrid (Twinsburg, OH)
 Responsibilities 
Analytics & Reporting
Develop and maintain call center dashboards and reports using tools such as Excel, Power BI, Tableau, or other BI platforms.
Analyze key operational metrics (., AHT, service level, occupancy, abando...
        

Ready to Apply?

Submit your application for Call Center Operations Manager at Great Day Improvements

Apply Now