Call Center Quality Assurance & Training Lead

Fouche & Co Recruitment is seeking a Quality Assurance Process Manager in Umhlanga Rocks. This full-time role is pivotal in enhancing quality standards and customer service within the financial services sector.

The successful candidate will oversee quality monitoring, manage complaints resolution, and ensure effective training governance. Candidates must have a minimum of 5 years in a leadership role and strong proficiency in MS Excel.