Call Center Representative

Job Title: Call Center Representative – ENT

Pay Rate:$19/hr pay rate ($20 pay rate for bilingual in Spanish)

Location: East Syracuse, NY

Job Type: 2-year contract

Schedule: Monday to Friday, 8 am - 5 pm

 

Job Responsibilities:

• Manage large amounts of incoming calls


• Generate sales leads


• Identify and assess customer needs to achieve satisfaction


• Build sustainable relationships and trust with customer accounts through open and interactive communication


• Provide accurate, valid, and complete information using the right methods/tools


• Meet personal and customer service team sales targets and call handling quotas


• Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution


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