Call Center Representative (Male & Female) Evening & Night Shift - NEXUM GLOBAL SOLUTIONS (SMC-PRIVATE) LIMITED

Our client NEXUM GLOBAL SOLUTIONS (SMC-PRIVATE) LIMITED is hiring a Call Center Representative (Male & Female) Evening & Night Shift in Lahore.

Responsibilities:

- Handle inbound and outbound calls in a professional manner.
- Respond to customer inquiries and provide accurate information regarding products and services.
- Maintain a high level of customer service and provide timely solutions to customer complaints.
- Record details of customer interactions, inquiries, complaints, and comments.
- Escalate unresolved issues to the appropriate internal teams when necessary.
- Follow communication scripts and guidelines as necessary.
- Ensure customer satisfaction and uphold the company's reputation.

Requirements:

- Ability to work evening and night shifts.
- Strong communication and interpersonal skills.
- Excellent problem-solving abilities.
- Ability to remain calm under press...