Call Center Representative

Job Title

Call Center Representative (CSR)

Base Pay Range

$15.00/yr - $18.00/yr

Location

100% Remote in Maryland

Contract

3-Month Contract + Rolling Extensions; Long‑Term Project

Job Summary

The Customer Service Representative (CSR) interacts with customers to handle inquiries, concerns, and requests about products and services across multiple lines of business. The CSR projects a professional company image, delivers superior customer service, and ensures accurate information is communicated through customer contact channels (phone, email, chat, and web portal).

Primary Responsibilities

• Assist providers by resolving coordination of benefits inquiries, including enrollment, third‑party liability, and claims attachments.
• Interpret and communicate accurate insurance coverage by understanding all processes and systems.
• Document all customer interactio...