Call Center Representative

Job Title: Contact Centre Executive Hospital Sector

Location: Mumbai

Department: Patient Services / Customer Support

Employment Type: Full-Time

About Us

Reliance Foundation Hospital Trust is a leading healthcare provider committed to delivering exceptional patient care and service excellence. We are looking for a dedicated and compassionate Contact Centre Executive to join our team and serve as the first point of contact for our patients.

Key Responsibilities

• Handle inbound and outbound calls in a professional and empathetic manner
• Schedule, reschedule, and cancel patient appointments
• Provide accurate information about hospital services, doctors, departments, and procedures
• Address patient inquiries, concerns, and complaints efficiently
• Maintain and update patien...