Call Center Representative

Responsibilities

• Handle inbound and outbound calls professionally.
• Provide accurate information about products and services.
• Resolve customer inquiries and complaints effectively.
• Maintain detailed records of customer interactions.
• Collaborate with team members to improve service quality.
• Meet performance metrics and targets consistently.
• Continuously update product knowledge.

Qualifications

• Educational Qualifications: High/Senior High School diploma is required.
• Experience Level: Less than 1 year of relevant experience preferred.
• Skills and Competencies: Proficiency in English, customer service, Salesforce, sales pitching, closure, organizational, people, and interpersonal skills.
• Working Conditions: Fast-paced call center environment, may require extended hours.
• Qualities and Traits: Strong communicator, empa...