Call Center Representative

Alorica · quezon city, metro manila, Philippines

Location
quezon city
Job Type
Full-time
Posted
June 07, 2026

Job Description

Responsibilities

  • Provide exceptional customer support via phone, email, and chat.
  • Resolve customer inquiries and issues in a timely manner.
  • Maintain detailed records of customer interactions.
  • Collaborate with team members to improve service processes.
  • Assist in training new staff and develop product knowledge.

Qualifications

  • Educational Qualifications: High/Senior High School diploma is required.
  • Experience Level: No prior experience required; training will be provided.
  • Skills and Competencies: Strong communication, problem-solving, and interpersonal skills.
  • Working Conditions: Office environment, may involve shift work.
  • Qualities and Traits: Patience, empathy, and a customer-centric attitude are essential.

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